Frequently Asked Questions

Does EnterTRAINment Junction offer a military discount?

We are happy to offer a discount to members of the military.  The discount is only available at our ticket windows and is valid for up to six (6) family members.  The discount is a $3.00 savings off our full price Do-It-All admission or $1.50 off a single attraction admission.  A valid military ID must be presented to receive this offer.

What are your prices for tickets?

Our pricing for Admission tickets is located on our main ticket page.  Our best single day admission is our Do-It-All ticket which changes in price based on what attractions we have open.  Our best Deal is our 1st Class Boarding Pass which includes unlimited admission for one year from the date of purchase and tons of other specials.

How do I schedule an EnterTRAINment Junction party?

You can now schedule a party on-line or give us a call to reserve your party area, date and time.  Call 513-898-8000 ext. 203.

Do I pay for the birthday person?

No, the birthday person is “FREE”.

What time should I arrive and how does a typical party run?

The person who is paying for the party needs to arrive 15 minutes prior to the scheduled party start time to make necessary changes and make final payment.

If your package includes food, beverages will be brought out 5 minutes after the official party start time and food will be brought out 15 minutes after the official party start time.

If you scheduled a Flat Car party, remember there is no host for this party.

If you scheduled a Box Car or a Locomotive Party, a host will get wristbands on your guests, assist with serving food & beverage to the children, cutting and serving the cake to the children, checking on you throughout the party, keeping your birthday party on schedule and cleaning up the room after the party.

If you select a photo with your package, the party host will take you to the green screen to take the picture after the party is over.

How long does the party last? And, do we do the party first and then play or play first and then eat?

Your party area will be reserved for 60 minutes.  After your 60 minutes in your reserved party area, feel free to stay in the attraction(s) until we close.  Remember “Guests” includes all children and adults ages 3 to 99 years old.  Note: No one is permitted into the attraction without a wristband.

Do I need to pay a deposit to reserve the party?

Yes, a $75.00 non-refundable deposit is required at the time of booking and the balance may be paid on the day of your party. We cannot accept personal checks.

Are paper products supplied?

We provide plain paper plates, cups, napkins and plastic utensils.  There is an additional charge for themed party supplies.

Can I bring in my own food and drinks?

Yes, if you choose a “No Food” Package, you can bring outside food into our facility.  However, you will be charged with a $35.00 BYO service fee. EnterTRAINment Junction will provide Ice Water at “No Charge”.  Pitchers of Beverage can be purchased for $5.00/each.  Ask if you have further questions.

What if I need to reschedule my party?

There is no charge to reschedule a party.  If a party is cancelled, the $75.00 can be used to book another party within one-calendar year.

Can I bring in my own decorations and goodie bags?

Yes, you are welcome to bring in decorations and goodie bags.  Note: We cannot, however, permit confetti, glitter, nails, tacks, staples, silly string or tape.

Can I bring my own cake? Can EnterTRAINment Junction supply a birthday cake?

Yes, you may bring in your own cake and candles.  EnterTRAINment Junction can supply you with a birthday cake.  Our cakes are ¼ sheet cakes and may be purchased for $35.00 (serves 20). We kindly ask for at least a two-week notice when ordering cakes.

Will there be a party host available to help me with my party?

A party host will be available for Box Car, Locomotive and Gold Spike packages only. Flat Car parties do not have a party room or a party host. The Flat Car party will be held in the preview area.  The client who booked the party will run the party and be required to clean up afterward. Items such as gifts,coats, etc. are not permitted to be left behind in the Preview Area or Party Rooms.  EnterTRAINment Junction is not responsible for items left behind after the party has ended.

Do I need to stay at the party?

Yes, at least one adult must remain with the party at all times.

Can more guests, parents, caregivers and siblings be added to a party?

Yes!  Remember “Guests” includes all children and adults ages 3 to 99 years old.  Note: No one is permitted into the attraction without a wristband. 

Children age two and under are “FREE” to the selected Attraction(s).  Children age two and under are not counted in the packages and do not receive food items or goodie bags.  However, you can purchase additional items al’ a carte.

(Guests include 3 year old children up to Adults 99 years old.)  If you select a package without food, you will pay $8.00/additional guest.  If you select a package with food, you will pay $10.00/additional guest. 

Note: No one is permitted into the attractions areas without wristbands.